Outdated Penang Uncle

Wednesday, August 15, 2012

HSBC Online Banking failed

There are always a bug or two on websites, but somehow the online banking is always very annoying. The other day I wanted to use HSBC credit card to pay electrical bill (which is Tenaga Nasional Berhad bill), but somehow the HSBC Malaysia online banking failed me. See how it happen.

Background:
I already have a saving account with HSBC and has been using the online banking with HSBC for a few years. Recently there was a credit card promoter (employed by the bank) managed to sell the MPower VISA Platinum credit card to me. That is under the HSBC's Islamic section. The good thing about HSBC is that they automatically connect this credit card to my already existed HSBC Malaysia online banking account. Unlike some other Malaysian local banks which need you to apply for link the credit card to online account. I wanted to use the credit card to pay utility bills because of the cash back feature on this card. Another reason is because OCBC, but that is another story.

Anyway here is why HSBC Malaysia Online Banking failed:

I login into HSBC online banking account. Since there is no payee being added under the credit card account, so step one is to add the payee:
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

Next step is to search for the utility company, which is Tenaga National, the major provider of electricity for the peninsular of Malaysia.
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

OK, add in the account number of the utility bill.
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

HSBC security code from the dongle is required, as usual.
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

Yeah, payee added
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com


Now, click 'pay a bill' from the last picture, where is the payee that I just added?
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

Because I thought I might be wrong during adding payee, so I repeated for a few times, but i still get no payee for paying from credit card.
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

Okay, now i revert back to pay bill using saving account.
HSBC Online Banking failed on Outdated Penang Uncle blogspot dot com

Huh? Why all of the payee being added to the saving account and not for credit card?

Another epic fail by the bank.

HSBC failed!


Another online banking failed?
OCBC
more to come......



Like this if you are FB user and you think this post is useful. The button is at top right of content of this post.
+1 this post if you are Google+ users and you think this post is useful.
Hope you will enjoy this post, subscribe to my RSS or mailing list or follow me on blogger or twitter. :)
source: I wrote myself!

No comments:

Post a Comment