List of Online Banks that Pay PBA

PBA is Perbadanan Bekalan Air Pulau Pinang. It is the company to supplies waters to residents of Penang state. Since it is dealing with just residents of Penang state, some Malaysian banks decided not to provide the bill payment through their online banking. Fortunately there are less a handful of Malaysian banks that provide the bill payment of PBA. Here is the list:

Bank/PBA	link	Method of payment accepted	Note
PBA Website	http://www.pba.com.my/payment/login.asp	PFX	Only confirmed after 3 working days, therefore you should pay the bill at least 3 days before the due date.
PBA Prepaid	PBA link as above	FPX; pay to PBA customer service centers	Good for people that are out of town for a long period.
Public Bank	https://www2.pbebank.com/	Deduct from saving account	Not sure if can pay using credit card
HSBC	http://www.hsbc.com.my	Deduct from saving account	Confirmed cannot pay using credit card (I confirmed it! see this post)
Maybank	http://www.maybank2u.com.my	Deduct from saving account	Not sure if can pay using credit card
UOB	https://payonline.uob.com.my	Deduct from saving account	Not sure if can pay using credit card
BSN	http://www.mybsn.com.my	Deduct from saving account	Not sure if can pay using credit card
CIMB	http://www.cimbclicks.com.my	Deduct from saving account	Not sure if can pay using credit card
Bank Rakyat	https://www.irakyat.com.my	Deduct from saving account	Not sure if can pay using credit card
AmBank	https://ambank.amonline.com.my	Deduct from saving account	Not sure if can pay using credit card

Standard Charted was in the list until it stopped the bill payment for PBA on 2011. It is too bad, because I have been enjoy 0.5% cash back by paying the PBA bill using Standard Charted Credit Card.

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source: me me me

OCBC Online Banking Failed

I like to do a lot of things online. Banking, transfer fund, pay bills, buy stuffs, file tax and renew passport, etc etc. Yes, I wrote a post on renew passport online, check out the link here:
http://outdatedpenanguncle.blogspot.com/2012/03/how-to-renew-malaysian-passport-online.html

At the other day, I wanted to pay my wife's insurance premium (Great Eastern Life/GEL). I remember OCBC Malaysia Internet Banking has that service, or at least I  saw it on OCBC Malaysia Internet Banking website. And thinking of to utilize my OCBC credit card that offer cash back on any purchase, I would save a few RM from the premium payment.

So I login to OCBC Malaysia Internet Banking website, add the Great Eastern Life as my payee. After successful add it, I want to pay for it. Therefore click on "Bill Payment" -> To Owner Account Registered Payee". Huh? Why it is not there, I can see only the electricity bill which I added earlier.

So I go back to my payee list to check again. Click on "View/Delete Payee", the GEL is there. Okay, go back to "Bill Payment" -> To Owner Account Registered Payee", still not there.

Okay, try Non Registered Payee. "Bill Payment" -> To Non Registered Payee". I can see GEL can be pay.


So I click next, but I get this:

I can't proceed somehow, if you read the snapshot carefully, at last line, it says "Only Available for Credit Card Holders (1075)". HUH? If it is available for credit card only, why I still can pay for it?

Alright, time to talk to real people. Call up OCBC, after explaining my problem, the phone banking personnel told me that GEL payment only available for customers with saving or checking account only. Why I asked. She said it is GEL's policy, they only accept payment from saving or checking account. Then I suggest them to fix their website, or at least let customer know upfront that GEL payment only available for blah blah blah only. She told me that she will note this down. However I am not sure how long for them to fix it, one week, one month, one quarter or one year?

Please OCBC, other banks will list down clearly which payee can be pay by credit card and/or saving/checking account, example Standard Charted:

It is so clear that only deposit (saving/checking) account that can pay these few payee. So customers will not be confused.

At the end, I have to pay through Public Bank, because Standard Charted cannot pay to GEL. Btw, I can pay using my Public Bank credit card.


Another thing that bug me is that GEL is now part of OCBC, so why I can't pay using OCBC credit card?

OCBC, please fix this.



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source: I wrote this!

Citibank Malaysia did it again!

Today I went to login into Citibank Malaysia online website to pay my electricity and phone bills, however it keep on log me out after I successfully login and try to click to look at statement. After 3 times of trying, then call to the Citibank. The lady told me they were doing some maintainance last night and this login/logout thing will happen. HUH? Why don't you put a notice in the website main page to tell your customer that this is happening? Wasted my time to login, login and login! Citibank Malaysia did it again!

see my other post:
http://outdatedpenanguncle.blogspot.com/2009/09/citibank-malaysia-service-is-getting.html